Privacy Policy

1. Introduction

Welcome to gotaya's Privacy Policy. This document governs the collection, use, and protection of personal information provided by users of gotaya.cam and associated services (collectively, the "Platform"). gotaya operates an online casino and sports betting platform specifically designed for Filipino players.

This Privacy Policy should be read in conjunction with our Terms and Conditions, which establish the legal agreement between you and gotaya. By creating an account, accessing our Website, or using any gotaya services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

If you do not agree with any aspect of this Privacy Policy, you must immediately cease using gotaya services and refrain from providing any personal information to us.

2. Data Controller

For the purposes of applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173), gotaya acts as the data controller responsible for the collection, processing, and protection of your personal information.

As data controller, gotaya determines the purposes and means of processing your personal data and is responsible for ensuring compliance with all applicable privacy laws and regulations. Our contact information for privacy-related inquiries is provided in Section 14 of this policy.

3. Information We Collect

gotaya collects various types of personal information to provide, maintain, and improve our services. The information we collect falls into the following categories:

3.1 Information You Provide Directly

When you register for a gotaya account or use our services, you voluntarily provide the following information:

• Account Registration Data: Full legal name, date of birth, gender, residential address, email address, and Philippine mobile phone number.
• Identity Verification Documents: Government-issued identification (passport, driver's license, national ID), proof of address documents, and selfie photographs for identity confirmation.
• Payment Information: GCash account details, Maya account information, bank account numbers, payment transaction records, deposit and withdrawal history.
• Communication Data: Content of messages sent to customer support, feedback submissions, survey responses, and any other communications with gotaya.
• Preference Data: Gaming preferences, language settings, notification preferences, responsible gaming limit settings, and marketing communication preferences.

3.2 Information Collected Automatically

When you access or use the gotaya platform, we automatically collect certain technical and usage information:

• Device Information: IP address, device type, operating system, browser type and version, device identifiers, screen resolution, and mobile network information.
• Usage Data: Pages visited, games played, bet amounts and outcomes, session duration, click patterns, time spent on specific pages, search queries, and feature interactions.
• Location Data: General geographic location derived from IP address to comply with geographic restrictions and applicable laws.
• Transaction Data: Detailed records of all financial transactions including deposits, withdrawals, wagers, wins, losses, and bonus redemptions.
• Log Data: Server logs, error reports, access times, and system diagnostic information.

3.3 Information from Third Parties

gotaya may receive information about you from third-party sources, including:

• Payment processors (GCash, Maya, banks) providing transaction confirmation and fraud prevention data.
• Identity verification services confirming the authenticity of submitted documents.
• Gaming platform providers supplying game outcome data and player activity statistics.
• Marketing partners and affiliate platforms (if you accessed gotaya through their referral).
• Regulatory authorities and law enforcement agencies (when legally required).

4. How We Use Your Information

gotaya processes your personal information for the following specific purposes:

4.1 Account Management and Service Provision

• Creating and maintaining your gotaya account.
• Verifying your identity and age (21+ requirement) to comply with legal obligations.
• Processing deposits, withdrawals, and other financial transactions.
• Providing access to games, sports betting markets, and other platform features.
• Managing your account preferences, limits, and settings.
• Calculating and crediting bonuses, promotions, and loyalty rewards.

4.2 Legal Compliance and Security

• Complying with Philippine gaming regulations and licensing requirements.
• Meeting anti-money laundering (AML) and know-your-customer (KYC) obligations.
• Preventing fraud, cheating, collusion, and other prohibited activities.
• Detecting and preventing multiple account creation and bonus abuse.
• Responding to legal requests, court orders, and regulatory inquiries.
• Protecting gotaya's legal rights and enforcing our Terms and Conditions.

4.3 Communication and Customer Support

• Responding to your inquiries and providing customer support via live chat, email, or phone.
• Sending transactional communications regarding deposits, withdrawals, account changes, and security alerts.
• Providing important service announcements, terms updates, and platform maintenance notifications.
• Conducting customer satisfaction surveys and gathering feedback.

4.4 Marketing and Personalization

With your consent where required by law, we use your information to:

• Send promotional emails about bonuses, new games, and special offers.
• Display personalized game recommendations based on your play history.
• Provide targeted advertisements and marketing content relevant to your interests.
• Inform you about tournaments, jackpots, and other gaming events.

You may opt out of marketing communications at any time by adjusting your account settings or clicking unsubscribe links in emails.

4.5 Platform Improvement and Analytics

• Analyzing usage patterns to improve platform performance and user experience.
• Testing new features and optimizing existing functionality.
• Generating statistical reports and business intelligence (using aggregated, anonymized data).
• Identifying and fixing technical issues and bugs.
• Enhancing security measures and fraud detection systems.

4.6 Responsible Gaming

• Monitoring gaming behavior to identify potential problem gambling patterns.
• Enforcing self-exclusion requests and responsible gaming limits.
• Providing access to responsible gaming tools and support resources.
• Complying with responsible gaming obligations under Philippine law.

5. Legal Basis for Processing

Under Philippine data privacy law, gotaya processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing necessary to fulfill our contractual obligations to you under the Terms and Conditions, including account creation, transaction processing, and service delivery.
• Legal Obligation: Processing required to comply with Philippine laws and regulations, including gaming licensing requirements, AML/KYC obligations, tax reporting, and regulatory oversight.
• Consent: Processing based on your explicit consent, such as receiving marketing communications or optional data uses. Consent can be withdrawn at any time.
• Legitimate Interests: Processing necessary for gotaya's legitimate business interests, such as fraud prevention, security, platform improvement, and business analytics, provided these interests do not override your fundamental rights and freedoms.

6. Information Sharing and Disclosure

gotaya does not sell your personal information to third parties. However, we may share your information with the following categories of recipients under specific circumstances:

6.1 Service Providers

We share information with trusted third-party service providers who assist in operating our platform, including:

• Payment processors (GCash, Maya, banks) for transaction processing.
• Identity verification services for KYC compliance.
• Cloud hosting and data storage providers.
• Customer support software and communication platforms.
• Marketing and analytics service providers.
• Game providers and software developers.

All service providers are contractually obligated to protect your information and use it only for the specific purposes for which it was disclosed.

6.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, regulators, and law enforcement when:

• Required by Philippine law or court order.
• Necessary to comply with gaming licensing conditions and regulatory oversight.
• Mandated for AML/KYC reporting obligations.
• Requested in connection with legal proceedings or investigations.
• Needed to protect gotaya's legal rights or defend against claims.

6.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your information may be transferred to the successor entity, subject to this Privacy Policy's protections.

6.4 Fraud Prevention

We may share information with fraud prevention services and industry databases to detect and prevent fraudulent activities, including sharing of known fraudster identities with other licensed gaming operators.

7. Data Security

gotaya implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and gotaya servers is protected using 256-bit SSL/TLS encryption, the same standard used by major banks.
• Access Controls: Strict access controls ensure only authorized personnel can access personal data on a need-to-know basis.
• Secure Storage: Personal information is stored on secure servers with firewall protection, intrusion detection, and regular security audits.
• Payment Security: Payment card information is not stored on gotaya servers; all payment processing is handled by PCI-DSS compliant third-party processors.
• Account Security: Two-factor authentication (2FA) is available to enhance account protection.
• Employee Training: All gotaya employees with access to personal data undergo regular privacy and security training.
• Incident Response: We maintain an incident response plan to quickly address any data security breaches.

Despite these measures, no internet-based system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and promptly notifying us of any unauthorized access.

8. Data Retention

gotaya retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy and comply with legal obligations:

• Active Accounts: Personal information is retained for the duration of your active account plus any period required by law after account closure.
• Closed Accounts: After voluntary account closure, most personal data is deleted within 90 days, except information that must be retained for legal, regulatory, or tax purposes.
• Legal Retention Requirements: Philippine gaming regulations and tax laws require retention of certain transaction records, identity verification documents, and account history for up to 7 years after account closure.
• Fraud Prevention: Information related to detected fraud, prohibited activities, or self-exclusion requests may be retained indefinitely to protect gotaya and other players.
• Marketing Data: If you opt out of marketing communications, your contact information is retained on a suppression list to ensure we do not contact you again.

9. Your Privacy Rights

Under Philippine data privacy law, you have the following rights regarding your personal information:

9.1 Right to Access

You may request confirmation of what personal information gotaya holds about you and obtain a copy of that information. You can access much of this information directly through your account dashboard.

9.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update most account information directly through your account settings.

9.3 Right to Erasure

You may request deletion of your personal information, subject to gotaya's legal obligations to retain certain data for regulatory compliance, fraud prevention, and legal defense purposes.

9.4 Right to Object

You may object to processing of your personal information for direct marketing purposes at any time. You can opt out of marketing communications through your account settings or email unsubscribe links.

9.5 Right to Data Portability

You may request transfer of certain personal information to another service provider in a structured, commonly used, machine-readable format where technically feasible.

9.6 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

10. Cookies and Tracking Technologies

gotaya uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content.

10.1 Types of Cookies We Use

10.2 Managing Cookies

You can manage cookie preferences through your browser settings. However, blocking essential cookies may prevent you from accessing certain gotaya features. Most browsers allow you to:

• View and delete existing cookies.
• Block third-party cookies.
• Block cookies from specific sites.
• Accept cookies each time or block all cookies.

11. Children's Privacy

gotaya services are intended exclusively for individuals aged 21 years or older. We do not knowingly collect personal information from anyone under the age of 21.

If we discover that we have inadvertently collected information from a person under 21 years of age, we will immediately delete that information and permanently close any associated account. Parents or guardians who believe their child has provided information to gotaya should contact us immediately using the contact information provided in Section 14.

gotaya employs age verification procedures during account registration and may conduct additional verification at any time to ensure compliance with age restrictions.

12. International Data Transfers

gotaya primarily operates within the Philippines and stores data on servers located in the Philippines and other secure jurisdictions. Some of our service providers may be located outside the Philippines, which means your personal information may be transferred to, stored in, or processed in countries other than the Philippines.

When we transfer personal information internationally, we ensure appropriate safeguards are in place, including:

• Contractual obligations requiring service providers to protect data according to Philippine standards.
• Selection of service providers located in jurisdictions with adequate data protection laws.
• Implementation of technical security measures equivalent to those used within the Philippines.

13. Changes to This Privacy Policy

gotaya reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When material changes are made:

• The "Last Updated" date at the top of this page will be revised to reflect the change date.
• Significant changes will be communicated via email to your registered email address or through prominent notice on the gotaya platform.
• Continued use of gotaya services after changes take effect constitutes acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. You can always find the current version on our Website.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how gotaya handles your personal information, please contact our Data Privacy Officer:

Our Data Privacy Officer will respond to all inquiries within thirty (30) days of receipt. For urgent privacy concerns or suspected data breaches, please mark your communication as "Urgent - Privacy" to ensure expedited handling.

You also have the right to lodge a complaint with the Philippine National Privacy Commission if you believe gotaya has violated your data privacy rights.